Interactive Voice Response (IVR)
Customer calls in your company. Call is answered, not by conventional receptionist but by an electronic receptionist, an automatic attendant. This Electronic Receptionist is IVR.
"Welcome to ABC Company. Dial the extension number of the department or person you want to reach" by a recorded voice. And thus it goes on giving you options.
Saves time and money
- Make callers and customers feel like they're being attended always
- Available 24 hours a day to help customers with simple tasks
- Even small businesses appear like a larger organization with IVR
- Lets businesses to expand their sales with minimum support